AHCA/NCAL National Quality Award

The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey toward performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.

Member centers may apply for three progressive levels of awards: Bronze—Commitment to Quality, Silver—Achievement in Quality, or Gold—Excellence in Quality.  Each level has its own distinct rigors and requirements for quality and performance excellence.

Level 1: Bronze Award – Commitment to Quality

The goal of this award level is to provide applicants with the tools and resources they need to achieve performance improvement.

Level 2: Silver Award – Achievement in Quality

At this level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes.

 Level 3: Gold Award – Excellence in Quality

At this level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction.

Applications are judged by trained Examiners who provide feedback on opportunities for improvement to support continuous learning.

National Quality Award facilities are listed HERE and are indicated in our Facility Locator with “BQA,” “SQA,” or “GQA” beside their listing, indicating the highest award achieved.